Refund Policy
Understanding your refund eligibility and the cancellation process for flight bookings
On This Page
- Introduction
- 24-Hour Cancellation Policy
- Refundable vs. Non-Refundable Fares
- Cancellation Timeline & Refund Amounts
- Airline-Initiated Cancellations & Schedule Changes
- Refund Process & Timeline
- Service Fees & Cancellation Charges
- Non-Refundable Scenarios
- Special Circumstances & Exceptions
- How to Request a Refund
- Chargebacks & Disputes
- Contact Us for Refund Assistance
Introduction
At ClearPath Travels, we understand that travel plans can change unexpectedly. This Refund Policy explains the conditions under which refunds may be issued for flight bookings made through our trusted travel assistance platform. We strive to provide transparent and reliable booking services while respecting the policies of airlines and travel suppliers.
Please read this policy carefully before booking. Refund eligibility is determined by multiple factors including the airline's specific fare rules, the type of ticket purchased, and the timing of your cancellation request. By booking through ClearPath Travels, you acknowledge that you have read and understood this Refund Policy.
24-Hour Cancellation Policy
In compliance with U.S. Department of Transportation regulations, ClearPath Travels offers a 24-hour risk-free cancellation period for flights booked at least seven days before departure. This allows you to cancel your booking within 24 hours of purchase for a full refund, regardless of the fare type.
This policy applies only to flights originating from or operating within the United States. International bookings may have different cancellation terms based on local regulations.
Refundable vs. Non-Refundable Fares
Understanding the difference between refundable and non-refundable fares is crucial when booking flights. Each fare type has distinct rules regarding cancellations and refunds.
Refundable Fares
- Full refund available upon cancellation
- Higher ticket price
- Greater flexibility for changes
- Often includes priority services
- Ideal for uncertain travel plans
Non-Refundable Fares
- No monetary refund after 24 hours
- Lower ticket price
- May offer travel credits
- Change fees apply
- Best for confirmed plans
Some non-refundable fares may be eligible for future travel credits or vouchers, even if a cash refund is not available. Contact us to explore your options.
Cancellation Timeline & Refund Amounts
The timing of your cancellation request directly impacts the refund amount you may receive. Below is a general guide to how cancellation timing affects refunds:
| Cancellation Period | Refund Amount | Eligibility |
|---|---|---|
| Within 24 hours of booking | 100% refund (for bookings 7+ days before departure) | All fare types qualify |
| 24 hours to 7 days before departure | Varies by fare type (0-100%) | Refundable fares only |
| 7-14 days before departure | Partial refund possible | Some refundable fares |
| Less than 7 days before departure | Usually non-refundable | Penalties apply |
| After departure (no-show) | 0% refund | No refund available |
Airline-Initiated Cancellations & Schedule Changes
When an airline cancels or significantly changes your flight, you have additional rights and options. ClearPath Travels will assist you in processing refunds or finding alternative arrangements.
Flight Cancellations
If the airline cancels your flight, you are entitled to a full refund regardless of fare type. You may also choose to rebook on an alternative flight.
Significant Schedule Changes
Schedule changes exceeding 3-4 hours (domestic) or 6+ hours (international) typically qualify for full refunds. Contact us to review your options.
Aircraft Changes
Downgrades in service class or significant equipment changes may entitle you to compensation or refund options. Each case is handled individually.
Rerouting
If the airline changes your routing substantially, you may be eligible for a refund. We'll help you understand your rights.
Refund Process & Timeline
When you request a cancellation through ClearPath Travels, we follow a structured process to ensure your refund is handled correctly:
Submit Request
Contact our support team with your booking reference and cancellation request. We'll verify your eligibility and initiate the process.
Airline Approval
We submit your cancellation to the airline for approval. This step typically takes 24-72 hours depending on the airline's response time.
Refund Processing
Once approved, the airline processes the refund. Airlines typically take 7-14 business days to process refunds.
Bank Processing
After the airline releases the refund, your bank or credit card issuer may take an additional 3-10 business days to reflect the amount in your account.
Total refund time typically ranges from 2-6 weeks depending on the airline and your financial institution. We track all refund requests and provide updates upon request.
Service Fees & Cancellation Charges
ClearPath Travels charges a transparent service fee for booking assistance and customer support. Understanding how these fees apply to cancellations is important:
Booking Service Fee
Our service fee for processing your booking is generally non-refundable, as it covers the work already performed to secure your reservation.
Change Assistance Fee
If you need to modify an existing booking, a change assistance fee may apply in addition to any airline change fees.
Refund Processing
We do not charge additional fees for processing refunds. Any refund from the airline is passed directly to you.
24-Hour Cancellations
For cancellations within 24 hours, the full amount including our service fee is refunded.
Non-Refundable Scenarios
The following situations generally do not qualify for monetary refunds. However, we may be able to help you obtain travel credits or explore alternative options:
- Cancellations made after the 24-hour window for non-refundable fares
- Partial use of round-trip or multi-city bookings (using only one segment)
- No-show for flights without prior cancellation notice
- Missed connections due to personal delays (not airline-caused)
- Voluntary changes of mind after the risk-free period
- Bookings canceled due to travel advisories (subject to airline policy)
Even for non-refundable bookings, some airlines offer travel credits valid for future use. Contact us before canceling to understand all available options.
Special Circumstances & Exceptions
In certain circumstances, airlines may make exceptions to their standard refund policies. While approval is at the airline's discretion, we can help you present your case:
Medical Emergencies
Serious illness or injury (with doctor's documentation) may qualify for refund exceptions. Supporting medical certificates are required.
Bereavement
Death of an immediate family member may allow for refunds or waivers. Death certificates or other documentation are typically required.
Military Orders
Active military personnel with deployment or change-of-station orders may receive refunds with official documentation.
Jury Duty
Court-ordered jury duty that conflicts with travel may qualify for refunds with proper court documentation.
All exception requests must be supported by official documentation. We cannot guarantee approval as decisions rest with the airline.
How to Request a Refund
Requesting a refund through ClearPath Travels is simple. Follow these steps to ensure your request is processed quickly:
Gather Information
Have your booking confirmation number, passenger names, and flight details ready.
Contact Us
Reach out through email, phone, or our contact form. Clearly state that you wish to cancel and request a refund.
Provide Documentation
If applicable, submit any supporting documentation (medical certificates, etc.) for special circumstance requests.
Track Your Request
We'll provide a reference number and keep you updated on the status of your refund.
Chargebacks & Disputes
If you believe a charge on your statement is incorrect, we encourage you to contact us first before filing a chargeback. Many issues can be resolved more quickly through direct communication.
- Contact us immediately if you don't recognize a charge
- We can verify bookings and provide documentation
- Chargebacks may delay resolution and incur additional fees
- Fraudulent chargebacks may result in account restrictions
Filing a chargeback without first attempting to resolve the issue with us may result in delays and additional administrative fees. We're here to help - please reach out first.
Contact Us for Refund Assistance
Our dedicated refund team is available 24/7 to assist with cancellations and refund requests. We're committed to handling your request promptly and transparently.
Need Help With a Refund?
Our dedicated refund team is available 24/7 to assist with cancellation requests and answer any questions